Axminster Community Emergency Response (ACER)

Third Lockdown Information

  • Devon County Council Bulletin - Important Update

    In light of the latest lockdown restrictions, please see the latest ACER update.

    Unlike the first lockdown, most people are now accessing the services they require or have made their own support arrangements with family, friends, or neighbours. All of ACERs participating organisations are still in operation independently and continuing to provide members of our community with the support they need.

    What does this mena for ACER?  At the moment, we will not be providing the same ACER service as in the Spring 2020 lockdown, but will continue with the arrangements from November. We will, however, continue to monitor the situation closely through all of our participating organisations and this Facebook page, and should we identify any gaps in support, or a need to increase the services we are offering, the ACER team will look for ways to quickly address these. In the meantime, we will continue to promote all of the resources available to help you access the help and support you may need.

    Who to call: If you need help and fall into the Clinically Extremely Vulnerable (CEV) category, need help accessing food or medication, you are feeling isolated, or you are not sure where to go for advice:

    NHS Volunteer Responders

    Phone: 0808 196 3646 (8am to 8pm, 7 days a week).

    web: NHS Volunteer Responders

    East Devon District Council Support Hub

    phone: 01395 571 500 (8.30am - 5pm)


    web: East Devon District Council Support Hub

    Advice about the Services provided by Devon County Council

    phone: 0345 155 1015 (general enquiries line)


    web: Devon CC Advice Centre

    If, after contacting the above authorities, you are still struggling to get the support you need, please call Cindy at ACER (07930 800 225) or message us on the ACER Facebook page, and we will try to help you access local support.

    ! In the case of a medical emergency call 999 !

  • We have also been working with Totally Locally Axminster who have kindly updated their list of traders providing click and collect, home delivery and takeaway services. You can find this here:  Totally Locally Website

Axminster Medical Practice – COVID-19 Vaccination Roll-out


To help with the Medical Practice (AMP) get the message out to all Axminster residents, ACER shares the following information about their COVID-19 vaccination programme. Please read the following, and if you are able, share it with any of your friends and family who don’t use social media.
There has been some confusion and speculation within the community regarding the Coronavirus, Covid-19 vaccine roll-out. For your peace-of-mind, Axminster Medical Services are working seven days a week to provide both GP services, as well as the vaccination programme.
So far, the practice has vaccinated a significant percentage of at-risk patients using both Pfizer and Oxford/AZ vaccines, which is excellent news!
Let us reassure you that a programme is in place to immunise all over 80s registered with the Medical Practice, by 23 January 2020. For everyone else, the government has communicated its vaccination roll-out priorities with medical practices nationwide, and AMP will continue to work to these over the coming weeks.
So how does it work?
With the roll-out of this winter’s flu vaccine, which was successful and efficient, the Medical Practice now has a tried and tested method of communicating and delivering the Covid-19 vaccine.
You will be contacted and given a date for your vaccination when it is your turn, in line with the government’s priorities (listed below) and when vaccine availability allows.
The speed of the roll-out depends on the availability of the vaccine. Sadly, this is not within the control of AMP.
Please also be aware that the vaccine may not be suitable for people with certain medical conditions.
The Joint Committee for Vaccination and Immunisation (JCVI) advises the order of priority for the coronavirus vaccination is as follows:
1. Residents in a care home for older adults and their carers
2. All those 80 years of age and over and frontline health and social care workers
3. All those 75 years of age and over
4. All those 70 years of age and over and clinically extremely vulnerable individuals
5.  All those 65 years of age and over
6. All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
7. All those 60 years of age and over
8.  All those 55 years of age and over
9.  All those 50 years of age and over
Please be patient and do everything you can to keep yourself and others safe, both before and after vaccination.
  • From County Cllr. Ian Hall: Regarding Household Waste Recycling Centres (HWRC’s), residents can be reassured that we will not be closing the centres. There may be occasions where we have staff shortages, and some temporary closure may be necessary but we will notify residents about any situation that arises due to staff sickness/isolation.

East Devon Coronavirus Community Support Hub

We’re here to help you through the new national restrictions


With a national lockdown now in place, East Devon District Council wants to make sure that its most vulnerable residents know where to come for help. The Government is sending a letter to clinically extremely vulnerable residents where they will get guidance on what to do during lockdown and asking them to register online so they can request support from their local council.


We’re here to help those who need assistance at this difficult time, whether you are clinically extremely vulnerable, if you are self-isolating, suffering financial hardship or in need. If you need help, our website has a wealth of information about how you can access assistance. You can read this information at the EDDC Coronavirus help page


If you are unable to find what you need, please complete our coronavirus community support hub web form and we will be in contact with you. If you don’t have access to our website or are unable to complete the web form, call our dedicated Coronavirus Community Support Hotline on 01395 571500 (open Monday to Friday from 9am to 5pm). We have a dedicated team who can help if you are, for example:
  • Clinically extremely vulnerable
  • Vulnerable, for example aged over 70, pregnant or housebound
  • Feeling isolated
  • Struggling financially due to Coronavirus
  • Unable to access food or other services
  • Not sure on where to go for help and advice
We are working alongside more than 60 local community support groups and some town and parish councils, to help people find support. We can put people in touch with commercial organisations, voluntary groups and others to help with such services as grocery and food orders, and deliveries. Our team members are also a friendly voice at the end of the phone for anyone who lives alone. Relatives and neighbours of the vulnerable and elderly are asked to make sure that their relations and friends are aware of the support hub and everything it can offer them.

The council also has a hardship fund available for those who are affected by coronavirus and who may not be able to access funding or support from elsewhere.  The aim of the fund is to address the economic vulnerability and financial hardship being felt and to help rebuild the financial resilience of those affected. We will also consider using the fund to help anyone who is facing financial hardship and unable to afford food even if they have not been directly impacted by coronavirus, such as those who are struggling to provide meals to their children during school holidays or half term.

The fund can be used for many different things such as access to emergency short term support through shopping vouchers, utility top ups, paying for essential travel needs or essential advice and support services.  For more information about the hardship fund, see the council’s website for more information at the Hardship Fund page

Cllr Jess Bailey, who is the district council’s portfolio holder for Corporate Services & Covid 19 Response & Recovery, said: “Many residents across East Devon will be worried about the introduction of new national restrictions. “Some of our residents will be worried about feeling isolated during this time, others will have financial worries and some may have practical concerns about accessing shopping or prescriptions. “At East Devon District Council, we are here to help and we urge you to contact the hub with your concerns. If the hub cannot help directly it will point you to the right agency or organisation that can.”

ACER statistics May 2020