Green Waste collection

Published: 05 May 2020

We are pleased to inform you that our green waste service will resume the week beginning 11th May, 2020.

Residents who may have any queries, regarding their normal collection week, can check using our App, Alexa or website.

Green waste collections will be restored on the following basis due to the current situation:

  • Please note we will endeavour to collect all green waste on our normal schedule dates, however, due to our reduced staff numbers this may not always be possible. If we are unable to make a scheduled collection, we ask customers to put their green bin out on their next collection date. We appreciate everyone’s patience at this challenging time
  • Our crews will be unable to empty additional green waste containers or garden sacks. We ask that customers put all green waste for collection in the green bin provided and store any additional green waste they may have for their next collection
  • We are not currently able to take any new green waste subscriptions. If customers would like a new subscription they can contact us on 01395 571515 or email to register their interest and we will contact them once we are able to take new subscriptions
  • We ask all existing green waste customers to please renew their subscription when it expires. We have automatically added a three month suspension period to the end of their green waste subscription, to cover the coronavirus suspension period, to ensure we offer value for money